General period
Consumers generally have 14 days to withdraw. The period normally begins when the contract is concluded.
Personalised song production
Production starts early only after an express request. The withdrawal right expires only once the service has been fully performed and the required acknowledgement has been given.
Digital learning songs
Immediate supply requires express consent and acknowledgement that the withdrawal right expires when supply begins.
Model form
Before commercial launch, send an unequivocal withdrawal statement with your name, order and product to the legal operator details shown on this page.
Submit a cancellation online
Submit your cancellation securely using the details from your order confirmation. We will confirm receipt by email.
Updated 31 August 2026. The German version is the detailed reference and should be legally reviewed before live payments are enabled.